Terms and Conditions

Last updated: 7/16/2025

Welcome to the CITREVE B2B Portal. By accessing this platform and placing an order, you agree to the terms outlined below. These Terms and Conditions constitute a binding agreement between you (“Customer”) and Frozen Enterprises LLC (“CITREVE,” “we,” “us,” or “our”).

1. Orders & Payment Terms

All orders placed through the CITREVE B2B Portal are subject to approval. By placing an order, the customer agrees to pay all charges associated with the purchase, including applicable taxes and shipping. Unless otherwise agreed in writing, payment is due in full at the time of checkout. CITREVE reserves the right to reject, cancel, or delay any order at its sole discretion, including in the event of pricing errors, product unavailability, or suspected fraudulent activity.

2. Shipping & Delivery

Standard order processing time is five (5) to seven (7) business days from the date of order confirmation and then allow two (2) to three (3) days to ship. Orders will be shipped via a third-party carrier of CITREVE's choosing unless otherwise arranged in advance. Title and risk of loss pass to the customer upon transfer of the shipment to the carrier. CITREVE is not responsible for delays, damages, or delivery errors caused by carriers, weather, or other external factors.

3. Returns & Refunds

Due to the perishable nature of our products, all sales are considered final. If a customer receives a product that is damaged or defective, the customer must notify CITREVE in writing within five (5) business days of delivery and provide supporting photographic evidence. CITREVE may, at its discretion, offer a refund, credit, or replacement for the affected item(s). No returns will be accepted without prior written authorization.

4. Product Storage & Shelf Life

All products sold by CITREVE, under the DrinkIt line or otherwise, are manufactured and packaged with the intention of maximizing shelf stability. Customers are responsible for storing products in a cool, dry environment away from direct sunlight, moisture, or temperature fluctuations. While estimated shelf life is up to twelve (12) months under proper storage conditions, CITREVE makes no warranty, express or implied, beyond this period unless otherwise stated in writing. CITREVE is not liable for degradation or spoilage resulting from improper storage or handling by the customer or any third party.

5. Use of Products

All products purchased through the CITREVE B2B Portal are intended for commercial use only. Customers agree to use the products in accordance with all applicable federal, state, and local laws and regulations, including but not limited to food safety, labeling, resale, and distribution requirements. CITREVE shall not be held liable for any misuse, mislabeling, or misrepresentation of the products once they have been received by the customer.

6. Intellectual Property

All trademarks, trade names, product names, designs, branding elements, and written or visual content made available through the CITREVE B2B Portal are the sole property of Frozen Enterprises LLC. No portion of this site or its materials may be copied, reproduced, distributed, or used in any manner without prior written authorization. Customers may not make claims of affiliation, co-branding, or endorsement without express permission. Citreve retains all rights not expressly granted in these Terms and Conditions.

7. Limitation of Liability

To the maximum extent permitted by law, CITREVE (Frozen Enterprises LLC), its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the sale, use, or inability to use any product, even if advised of the possibility of such damages. In no event shall Citreve’s total liability to the customer for any claim exceed the amount paid for the specific product(s) giving rise to the claim. This limitation of liability shall apply whether the claim is based in contract, tort, negligence, strict liability, or otherwise.

8. Force Majeure

CITREVE shall not be held liable for any failure or delay in the performance of its obligations under these Terms and Conditions where such failure or delay is caused by events beyond its reasonable control. These events include, but are not limited to, natural disasters, labor strikes, equipment failure, war, terrorism, pandemics, governmental actions, supply chain disruptions, and delays or failures by shipping carriers. Performance shall be suspended during the period of such delay or failure, and CITREVE shall use commercially reasonable efforts to resume performance as soon as practicable.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law provisions. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah. By using this site and placing orders through the CITREVE B2B Portal, the customer consents to the personal jurisdiction of such courts and waives any objection to venue or forum non conveniens.

10. Contact

For any questions related to these Terms and Conditions, order issues, or other inquiries, please contact CITREVE at:

📍 13863 S 2700 W, Ste 201, Bluffdale, Utah 84065

📧 Email: info@citreve.com

📞 Phone: (385) 570-0905

🕒 Business Hours: Monday–Friday, 9 AM to 5 PM (MST)