Complete the Onboarding Form
Select Set Up My Location and submit the form for the individual Honey Dew store that needs ordering access.
CITREVE × HONEY DEW
Honey Dew Ordering Portal
Existing Honey Dew locations can sign in to order approved CITREVE products at Honey Dew distributor pricing. New locations must complete the onboarding form before account access can be activated.
Already approved?
Sign in with the buyer email connected to your Honey Dew location. Using a different email may prevent the correct catalog and pricing from appearing.
Each location needs its own account
Every Honey Dew location must be set up separately so its account is connected to the correct contact information, shipping address, distributor pricing, approved catalog, tax documents, and order history. Please do not order through another location’s account.
New Locations
How to Set Up Your Location
Complete the onboarding process once for each location. CITREVE will review the submission and activate the location before ordering access is available.
Provide Location Details
Include the location name or number, buyer contact information, shipping address, phone number, delivery instructions, tax-exempt status, resale certificate, W-9, and any additional locations managed by the same owner.
CITREVE Activates the Account
Our team reviews the form, creates or updates the customer, adds the store location, and assigns the Honey Dew market, catalog, and distributor pricing in Shopify.
Receive Access and Order
Once setup is complete, use the approved buyer email to sign in. Your Honey Dew products and distributor pricing should appear automatically.
Already submitted the onboarding form?
The form does not create immediate login access. CITREVE must first review the submission and complete the location setup in Shopify. Account-access instructions will be sent after the location is ready to order.
Returning Locations
How to Place an Order
Use the approved email connected to your individual Honey Dew location.
Sign In
Select Sign In to Order and enter the buyer email associated with your approved location.
Verify Your Account
Complete Shopify’s sign-in process. Shopify may email a secure verification code.
Confirm Catalog and Pricing
Verify that the Honey Dew product selection and distributor pricing are visible before adding items to your cart.
Complete Checkout
Add the products your store needs, confirm the correct ship-to address, and submit the order.
Before Checkout
Important Ordering Information
Use the Approved Email
Sign in with the buyer email submitted during onboarding for that specific location.
Confirm Honey Dew Pricing
If regular retail pricing appears, stop before checkout and contact CITREVE for assistance.
Check the Ship-To Address
Make sure the order is shipping to the correct Honey Dew restaurant location.
Keep Locations Separate
Each location should place its own order through its own approved account and location record.
Questions
Honey Dew Ordering FAQs
Why can't I see Honey Dew pricing?
Make sure you are signed in with the email connected to your approved Honey Dew location. If retail pricing still appears, contact CITREVE before ordering.
What if this is my first order?
Select Request Account Access. CITREVE will verify your location and connect your account to the correct Honey Dew catalog.
Can multiple Honey Dew locations use the same account?
Each location should use its own approved account so billing, shipping, catalog access, and order records remain accurate.
What should I do if the shipping address is incorrect?
Do not submit the order. Contact CITREVE so the correct location information can be confirmed or updated.
Who should I contact for help?
Email sales@citreve.com for assistance with login access, pricing, account setup, or ordering.
We Are Here to Help
Need Help With Your Location Setup?
Contact the CITREVE team if you have questions about onboarding, have not received account-access instructions, cannot see Honey Dew pricing, or need to update an existing location.
Please include your Honey Dew store name or number and full location address so we can find the correct account quickly.
Ready to Get Started?
Existing Honey Dew customers can sign in to order. New locations should complete the onboarding form so CITREVE can activate the correct account, catalog, and distributor pricing.